Refund / Exchange Policy
- Delivery fee:
- The delivery fee is non-refundable once the delivery was made (until the day when gas is free in this country!)
- Cancellation/Refund policy:
- Arrangement(s) may be returned for credit or exchanged with the following terms and conditions:
- For regular orders:
- If you cancel your order before the arrangement was made, the full amount will be refunded. Please be advised that it may take up to a week for your bank to reverse the transaction.
- If you cancel your order after the arrangement was made, and not yet delivered, 50% of the ordered amount will be refunded.
- There will be no refund once the delivery has been made for 4 hours.
- For Orders that require special flower order from the Wholesale:
If you request a certain flower(s) that we and our suppliers don’t carry on a regular basis, we will try to make arrangement with our suppliers to have it/them in. These orders require payment to be made in full before we send any request to our suppliers for flowers.
- If you cancel your order before we placed the special order with the wholesaler, the full amount will be refunded.
- If you cancel your order after we placed the special order with the wholesaler:
- If we could successfully cancel the order with our supplier, The full amount of the order will be refuned minus a $15 administration fee.
- If we couldn’t cancel the order with our supplier, then 50% of the ordered amount will be refunded.
- Once delivered, if for whatever reason the recipient did not like the arrangement/flowers, he/she/they can bring the arrangement by our shop, and we will be happy to replace any flowers with ones of the same values or fix the arrangement to the customer’s desire.
- Once delivered, if for whatever reason, the recipient is completely dissatified with the arrangement and would like to return it, we will refund the price of the arrangement to the sender minus the delivery fee provided that the arrangement has to be returned to us within 4 hours in its original condition as it was delivered.
- The delivery fee is nonrefundable and unexchangable!